A messenger bot is an autonomous piece of software that utilizes artificial intelligence (AI) to chat with consumers in any chat room or forum. Simply put, these robots know what's being asked and can therefore formulate an appropriate answer in a very natural way. As you'll see, chat bots have the capacity to completely revolutionize the field of online consumer service, sales, and marketing as we know it and for good.
Facebook Chatbot automates a wide variety of online activities, from the repetitive actions common to most chat rooms, such as re-reading web-pages and checking email, to the more specialized tasks common to customer care, such as real-time interactions with customer support representatives. By taking the time to program a Messenger Bot, companies can free up valuable staff time to deal directly with their customers, thereby saving time for both staff and customers. Here are some examples of ways automation can be applied in the world of customer service.
* Help desk video chatting. While it may not sound like much, if you want to get started in this new trend to automate customer support, you need a professional-looking bot. While there's nothing wrong with the "standard" chat bot (one that simply says "I'm sorry" when you hit the "send" button), it's important to make sure you get something that is more conversational and interactive. A customer support representative probably doesn't want to be typing out a long list of instructions and saving it for some other human being who might be reading it.
* Sephra chat bots. In case you've never heard of them, Sephra is an upcoming online chat bot based on the chat software used by Facebook. It allows you to create an attractive interface, as well as automated messages, which allow customers to chat live with one another. Some bot creators are working on voice transcription so that live conversations can be transcribed and put on a website for everyone to see. When combined with a Messenger Bot, this new product can help you save a lot of time getting to live customer support representatives.
* Email autoresponders. Email autoresponders are another tool that can greatly improve your customer service approach. Most customer service representatives have hundreds of email addresses, and manually emailing each of these can be a daunting task. By using an automated bot, you can simply set it up to automatically email your customers. Automated bots like getting Response can do this, but it also integrates with other tools like Microsoft Project, which makes it easier to collaborate with clients.
* Live chat. Yes, Messenger Bot can help you save loads of time by letting you send and receive a live chat. Yes, you read that right Messenger Bot is capable of live chatting with one hundred and sixty million active users at any given time! This makes it possible for you to make important announcements to your clients while simultaneously interacting with them live. Imagine the possibilities if you were able to market to one billion people!
These are just a few ways how you can use Messenger Bot to increase sales. One obvious application is helping you reach your product or service's niche audience. The bot can also help you get started in the industry and can even help you get your foot in the door of the largest social networking community on earth. In order to get started, all you need to do is create a Facebook profile for your business and fill it with content like the ones we've described. The bot will handle the rest; it will help you establish your brand identity, get you listed in the various directories, keep you updated on news and trends, let you post messages regularly, and even automate some of your marketing strategies.
You can then begin automating your account with Messenger Bots. Bots will post content to your Facebook inbox automatically, so you don't even have to be present for the activity. The bot will also handle the replies to your Facebook posts, so all you have to do is reply to posts by using your mouse buttons. As you can see, the capabilities of the bot are endless. From promoting your products and services to marketing your brands and managing your social network, you can fully leverage the power of Messenger Bot to expand your online presence quickly and efficiently!